##### Kayako SupportSuite Module Configuration

Parallels Business Automation - Standard provides integration with the Kayako SupportSuite.

Helpdesk-side module provides the transparent logging in to the Support Center for your customers (i.e., directly from the Parallels Business Automation - Standard customer Control Panel to a customer trouble tickets at Kayako Support Center, without the need for a customer to enter login).

Files Location

For successful installation and work, the Helpdesk-side module MUST be placed into the same directory where Kayako SupportSuite files are located, so `hspcomplete.php` and `swift.php` are in the same directory.

Initial Setup

Specify the passphrase to be used for envelopes security header generation. To this effect, define the HSPC_SECRET constant. This particular passphrase must be then specified in the Parallels Business Automation - Standard side module setup. For example, if you specify the following:

define('HSPC_SECRET', 'hspcomplete');

then exactly the phrase `hspcomplete` must be specified in the Support Manager - Setup, in the External Helpdesk Integration part of the form, Passphrase field. Please. make sure that the passphrase is specified correctly in the Parallels Business Automation - Standard side module since the Helpdesk-side module will accept only envelopes with security header containing the passphrase specified in the `hspcomplete.php` file. Passphrases must match on both sides, otherwise the integration with Kayako SupportSuite will be not possible.

Checking Integration with Kayako SupportSuite

After you define the necessary constants in the `hspcomplete.php` file, you can check the connection to the Kayako SupportSuite:

1. Go to the Account Director - Support Manager - Setup and select the External Helpdesk Integration.
2. Specify the `hspcomplete.php` file URL and the passphrase (HSPC_SECRET). Save changes.
3. Check the Status and Synchronized fields. If the Parallels Business Automation - Standard side module has successfully established connection to the Helpdesk, Status must be Online and the Synchronized field must show Yes.

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