##### For Resellers: Posting Trouble Tickets to Provider

In Reseller Control Center trouble tickets are grouped into two lists:

- From Customers. The list of trouble tickets posted by reseller customers. Reseller can process these tickets in the same way as provider manages trouble tickets posted by his customers.
- To Provider. This is the list of trouble tickets posted by reseller to provider. If the Trouble Ticket System is enabled by provider then resellers can post trouble tickets to provider in the same way as customers do from the Control panel.

Note that two ways of posting tickets to your vendor are available:

- If you want to post a ticket regarding a particular Reseller Control Center (RCC) component or a screen, you can click the Request Support link located to the right at the top of every RCC screen. Fill the ticket form that appears on a popup window. Screen ID will be automatically added to a ticklet subject.
- If you want to post a more general ticket, then you can do this from Support Manager > Trouble Tickets > To Provider tab.

To post a trouble ticket to your vendor:

1. Fill the form that appears on the screen:
   1. Type the short description (in few words) of the problem in the Subject field;
   2. Select the trouble ticket category from the Category drop-down menu;
   3. To facilitate the problem solution to provider support engineers, you can type the numerical ID of the screen (the five numbers at the top-right corner of each screen) in the Reseller Control Center.
   4. Type the detailed description of the problem in the Problem description textbox. If you are reporting the technical problem, do not forget to specify the problem ID so that the provider support engineers could solve the problem as soon as possible.
2. Click the Update button.

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