#### Events List

Below is the full list of events tracked by the HSPcomplete Event Manager. Each event can be followed with an action (e-mail notification sending, action on customer account, subscription, etc, instant messaging, running a script). You can attach one or more actions to each event manually. Of course, there can be no actions attached to an event. Events log is available under Configuration Director - Event Manager.

Event ID | Event Name | Event Object | Description
101 | Application license violation | Application | An application licence has been expired.
102 | Application upgrade available | Application | An application template upgrade is available.
24 | Invoice for reseller has been created | Invoice | Reseller has received a payment from their customer for resold services and thus, has to pay provider.

6

Invoice due date is over

Invoice

The deadline date for an invoice to be paid is over. The period for invoices to be paid (due period) is set in credit terms. Due period starts right after an invoice creation. You can create a number of different credit terms. Credit terms are assigned per customer account and thus, the due period can differ depending on credit terms assigned. After a due date passes, the cut-off period starts, an invoice becomes overdue and penalty is charged. Penalty charge is set in percents per annum in credit terms. The cut-off invoice still can be reopened and paid. This can be done by provider or reseller only, from the Control Center.

7

Invoice cutoff date is over

Invoice

The cut-off period starts right after the payment deadline date (due period) is over. In this case, an Invoice becomes overdue and penalty (overdue charge) is imposed; in this case an additional Overdue Invoice is issued, however, the charged services can be provided during the cut-off period. After cut-off period is over, an overdue invoice is cancelled and cannot be paid any more.

8 | Invoice has been created | Invoice | An invoice was issued for customer account. An invoice can be issued both manually or automatically e.g., for resources overusage. You can attach an e-mail notification to customer to this event.
41 | Paid invoice has been created | Invoice | An invoice has been paid or a paid invoice was created automatically after an order was paid.
45 | Invoice has been refunded | Invoice | An invoice has been refunded. The balance of payment(s) applied to this invoice was changed accordingly.
2 | Renewal order has been created | Order | The order on subscription renewal was created either manually or automatically. You can set the period before subscription expiration for renewal order to be created in credit terms. This period is called 'order renewal period'.
56 | Order has been cancelled | Order | Cancelled order cannot be reopened or paid anymore. Open or pending orders can be cancelled either manually or automatically, when an order validity period expires. Order validity period is set in credit terms and defines how long an open order can stay in HSPcomplete.
9 | Upgrade order has been created | Order | A customer has placed an order on his/her subscription upgrade.
17 | Order has been created | Order | An order was placed.
3 | Payment has been accepted | Payment | Payment was processed successfully.
1 | Statement has been created | Statement | Statement is a document issued automatically once a month and containing the report about a customer or reseller account balance at the beginning and the end of accounting period (a month) and the listing of documents that contributed in an account balance during this month. Statement creation date cannot be changed from the web-based interface.
25 | Subscription has been placed on hold | Subscription | Services provided in the frame of a subscription are not available. Subscription van be placed on hold either manually or automatically, for example by attaching the 'Place Subscription on hold' action to another event, like end of invoice due period or so.

57

Subscription notification period has started

Subscription

The period remaining before subscription expiration date when a customer receives a notification about this is called notification period. If a customer is interested in renewing his/or her subscription, it is important to notify him/her that subscription period expires and it is time to pay the renewal Order. You can determine, how many notifications will be sent to a customer (you can set up to 20 different notification periods i.e., the periods of time before subscription expiration date when a customer receives a notification). This can be done by customizing the Credit Terms associated with customer Account.

28 | Subscription trial period has ended. | Subscription | When a customer buys a trial hosting plan, he/she gets services for free for some period called a trial period. This event happens when this trial period is over. After a trial period is over, a customer can either upgrade his/her subscription to a paid one or buy another hosting plan.
58 | Subscription status has been changed from "on hold" to "active". | Subscription | Services included in a subscription are available again for a subscription owner. Subscription can be activated manually or automatically, for example when a renewal order or resource overusage invoice is paid.
59 | Subscription status has been changed from "pending" to "active". | Subscription | Services included in a subscription are fully available now.
60 | Subscription has been deleted | Subscription | Subscription was removed from HSPcomplete. This can be done from Control Center only. Subscription owner cannot delete it.
10 | Subscription has been updated | Subscription | A subscription was upgraded. For example, additional resources (IP addresses, disk space, etc) were purchased by a customer. A customer can upgrade his/her subscription from a customer Control Panel. A subscription can be upgraded only within the resource limits set for a hosting plan is is based on.
12 | Subscription has been created | Subscription | Services provisioning has started. Normally, just created subscriptions stay in pending state until all the services ordered are provided. If everything goes well, subscriptions (except dedicated server ones) are activated automatically.
13 | Subscription creation failed | Subscription | Ordered services cannot be provided for some reasons.
64 | The disk space is nearly used up | Subscription | This event happens when a customer is about to use all the disk space (in Plesk domain or Virtuozzo VE) allowed within his/her subscription. You can attach e-mail notification to customer to this event.
65 | The traffic is nearly used up | Subscription | This event happens when a customer has almost used traffic allowed within his/her subscription (80%, by default). You can attach e-mail notification to customer to this event.

68

Subscription period has ended.

Subscription

Subscription period is over and a renewal order is still not paid. But this does not mean that subscription must be suspended or deleted. You can set the grace period that starts right after subscription period is over and gives a customer with additional time to pay for subscription renewal. Services included in a subscription are fully available during grace period. Grace period can be set in credit terms. Credit terms are set per account. If a grace period is set, a subscription status becomes 'graced' after subscription period is over.

69

Subscription status has been changed from "graced" to "active".

Subscription

Subscription is in the 'graced' status during grace period. If a grace period is defined (see comments for the event above), it starts right after a subscription expiration. This event happens when a renewal order is paid and a subscription status automatically changes into 'active'. It is not possible to activate a graced subscription manually.

70

Subscription grace period has been restarted.

Subscription

When subscription grace period (see comments to the event ID 68) is over, a subscription status becomes 'expired'. Expired subscription is not available for renewal and services included in this subscription are not available. Provider or reseller can only manually restart grace period to allow a customer to pay renewal order and activate a subscription.

18

Nonmetered traffic overusage

Subscription

Traffic for a customer subscription is a nonmetered resource, i.e., a customer pays for included traffic and if he/she needs more, he/she has to pay for it first and then get the additional. Thus, this event happens when a customer has used up the included traffic and tries to keep using it. You can attach an action to this event, like putting a subscription on hold or limiting bandwidth (for VE subscriptions).

73

Metered traffic overusage

Subscription

Traffic for a customer subscription is a metered resource, i.e., a customer pays for included traffic and if he/she needs more, he/she can use traffic up to the maximal limit allowed for his/her subscription and pay for traffic used over the included value at the end of accounting period (a month, by default in HSPcomplete). However if a customer uses traffic over the maximal allowed limit, then this event happens. Again, you can attach the 'put subscription on hold' action to this event, in addition to an e-mail notification.

43

Traffic has become below limit

Subscription

This event happens when a customer has used up the monthly traffic, the 'Nonmetered traffic overusage' event has happened, and, for example, a customer subscription has been put on hold. When the next month starts, the next monthly traffic quota becomes available and neutralizes traffic overusage. The 'Activate subscription' or 'Restore VE bandwidth' actions can be attached to this event.

20

Subscription grace period has ended

Subscription

Subscription grace period (if such a period is defined in credit terms assigned to the account owning this subscription) starts right after subscription expiration date. Grace period gives a customer another opportunity to pay a renewal order and renew a subscription. When the grace period is over, a subscription status becomes expired. And this event happens. Expired subscriptions cannot be renewed. Provider or reseller can manually restart grace period, which makes it possible to pay a renewal order and activate a subscription.

22

Trial subscription grace period has ended

Subscription

Trial subscriptions are limited in time and free. A trial subscription allows a customer to get acquainted with service and decide upon buying a real subscription. Trial subscriptions lifecycle is similar to real ones except for the fact that trial subscriptions are not renewed. When expired, trial subscriptions can be upgraded to real ones. If a grace period is defined in credit terms assigned to a customer account, then a trial subscription grace period starts right after a subscription period is over and provides some additional time for a customer to upgrade a trial subscription to a real one. When grace period is over, a trial subscription status becomes Expired and starting from this moment such a subscription cannot be upgraded to a real one.

301

IP Addresses for Third-Party Server Paid

Dedicated Server Subscription

Dedicated servers cannot be managed from the HSPcomplete web-based interface. They can be only registered and then assigned to a customer. HSPcomplete billing just checks whether the assigned server configuration exactly corresponds to a configuration ordered by a customer. However, a customer can order additional resources from a customer Control Panel. Provider checks that an order is paid and then manually assigns IP address(es) to a dedicated server. This event just allows setting an e-mail notification to provider.

303 | IP Address for Dedicated Server Assigned | Dedicated Server Subscription | Provider had assigned an IP address to a dedicated server and after this, has manually registered this IP address assignment to this dedicated server registered in HSPcomplete for a subscription.
501 | Transaction has been accepted | Transaction | Online payment or bank transfer has been accepted.
502 | Transaction has been declined | Transaction | Online payment or bank transfer has been declined by a payment gateway or an acquiring bank.

503

Transaction is waiting for authcall

Transaction

Online payment has been suspended by a payment gateway awaiting for a phone call from HSP. AuthCall is a special transaction processing mode when the authorization codes exchange between you and a payment gateway is needed. 'Auth Call' means that in order to finish a transaction, you need to look in Order details and found the Authorization code. Then call to Online Processing Center and submit your authorization code. After this, you will be provided with another authorization code from Online Processing Center. Type or paste code into the Authorization Code field in an order details form and click the Submit Code button. After this, a transaction will be finished.

53 | Account has been placed on hold | Account | All operations connected with account management are temporarily unavailable for an account owner. Account can be activated automatically, in connection with a corresponding event or manually by HSP.
54 | Account has been activated | Account | All operations with an account are available.
5 | Current balance has fallen below zero | Account | A HSP balance has negative sign. This means that customers owe money to you. Check customer accounts balance.
23 | Account credit limit has been overdrawn | Account | Credit limit is the maximal amount a customer can owe you. Credit limit is set per account. After a credit limit is overdrawn, a customer account can be placed on hold, so please, check what action(s) are attached to this event.
61 | Password reminder requested | Person | A person registered in HSPcomplete has forgotten his/her password used to log in to the HSPcomplete tools and requested a password reminder.
62 | New person has been created. | Person | A new user was registered in HSPcomplete. Please note that a user can be registered both with account and without an account creation.
63 | Password has been changed for person. | Person | A user has changed his/her password.
52 | Partner Application has been submitted | Reseller | A reseller application has been submitted from your website Partners page. HSPcomplete Provider Control Center provides tools for online Reseller Applications approval under the Account Director > Reseller Manager.
51 | Partner application has been approved. | Reseller | Online Reseller Application has been approved by Provider and a new Reseller Account has been created.
32 | Domain has been added into DNS | Domain | A new domain has been registered in HSPcomplete DNS.
14 | Domain has been registered | Domain | A new domain has been registered via one of domain plug-ins, by one of Registrars.
15 | Domain registration error | Domain | Domain registration has been failed. See Action log for details.
16 | Domain has been transferred | Domain | A domain has been transferred from one Registrar to another or to HSPcomplete DNS.
121 | Pending license has been created | License | A record about a licence was created on the SWsoft Key Administrator server. A licence was not generated yet.

122

License has been issued

License

A subscription that includes Plesk or/and Parallels Plesk Sitebuilder licence(s) was ordered. Thus, a Plesk or Parallels Plesk Sitebuilder license was generated using the SWsoft Key Administrator plug-in. A subscription is in the pending status awaiting for license assignment. You can go to the Service Director - License Manager and assign a license to a subscription.

123 | License has been installed | License | A licence has been installed on a customer server. Licences can be installed automatically and this mode can be adjusted in the Service Director - License Manager - Setup.
124 | License has been terminated | License | A license has been terminated, for example this happens together with a customer subscription termination. Licenses termination can be adjusted in the Service Director - License Manager - Setup.
19 | Virtuozzo license has been installed | Virtuozzo License | The internal Virtuozzo Licence has been installed
26 | HSPComplete license has been installed | HSPcomplete License | The internal HSPcomplete licence has been installed on the Management Node.
401 | New affiliate campaign has been created | Campaign | A new affiliate has been added (either manually or online).
402 | New order has been placed for campaign | Campaign | An order was placed by a customer that came from your affiliate website.
29 | Virtuozzo Hardware Node was assigned | Hardware Node | A dedicated Virtuozzo server has been assigned to a customer.
202 | Plesk Hardware Node has been assigned. | Hardware Node | A dedicated Plesk server has been assigned to a customer.
302 | IP Address for Third-Party Server Assigned | Hardware Node | Provider has manually assigned IP address(es) to a dedicated server, i.e. IP addresses were actually assigned and then the server configuration stored in HSPcomplete database was updated accordingly. This event allows configuring an e-mail notification to a customer.
38 | Virtuozzo Hardware Node has been registered | Hardware Node | Virtuozzo node has been registered in HSPcomplete.
44 | Hardware Node with third-party software has been assigned. | Hardware Node | A dedicated server was assigned to a subscription.
27 | VE has been destroyed | Virtuozzo VE | A Virtuozzo VE has been deleted.
30 | VE has been created. | Virtuozzo VE | A Virtuozzo VE has been created.
31 | VE has been started. | Virtuozzo VE | A Virtuozzo VE has been started.
33 | Application has been installed into VE | Virtuozzo VE | An application template was installed inside a Virtuozzo VE.
34 | Application has been uninstalled from VE | Virtuozzo VE | An application template was uninstalled from a Virtuozzo VE.
37 | Application upgrade has been installed into VE | Virtuozzo VE | An application template upgrade was installed inside a Virtuozzo VE.
39 | OS upgrade has been installed into VE | Virtuozzo VE | A Virtuozzo VE has been upgraded to a higher OS version.
21 | VE has been stopped | Virtuozzo VE | A Virtuozzo VE has been stopped.
95 | Ticket changed from email | Trouble Ticket Event | This event does not happen yet, because it is reserved for future development.
90 | Ticket opened | Trouble Ticket Event | A new problem report has been posted and the corresponding Trouble Ticket has been created.
91 | Ticket proceeded | Trouble Ticket Event | A comment has been added to a trouble ticket by provider or reseller. The e-mail notification is to be sent to a reporter.
92 | Ticket changed | Trouble Ticket Event | A trouble ticket status, category, priority, or watcher has been changed by provider or reseller. E-mail notification is to be sent to a reporter.
93 | Ticket opened from email | Trouble Ticket Event | A new problem report has been received by e-mail and the corresponding Trouble Ticket has been created.
94 | Ticket proceeded from email | Trouble Ticket Event | A trouble ticket was posted via an e-mail gate. An e-mail notification has been sent to reporter. Reporter has answered this notification. Thus, a comment has been added to this trouble ticket.
96 | Ticket reject: Mail Gate disabled | Trouble Ticket | A new problem report has been received by e-mail, but the mail gate a report was addressed to was disabled at this moment. Thus, and the corresponding Trouble Ticket has not been created and the reject e-mail notification has been sent to a reporter.
97 | Ticket reject: Trouble Ticketing disabled | Trouble Ticket | A new problem report has been received by e-mail, but the Trouble Ticket System was disabled at this moment. Thus, and the corresponding Trouble Ticket has not been created and the reject e-mail notification has been sent to a reporter.
98 | Ticket reject: customers are not allowed to create Tickets | Trouble Ticket | A new problem report has been received by e-mail, but the Trouble Ticket System was set to disallow posting new tickets. Thus, and the corresponding Trouble Ticket has not been created and the reject e-mail notification has been sent to a reporter.

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