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Processing Trouble Tickets

To view trouble tickets:

  1. Open the Account Director submenu on the Navigation tree and select the Support Manager. The Support Manager dashboard appears on the screen.
  2. Click Tickets on the Support Manager submenu. The list of trouble tickets appears on the screen.

To change a trouble ticket attributes:

  1. Click on the trouble ticket summary. The ticket details appear on the screen.
  2. Click the Edit button. The screen reloads with the trouble ticket attributes for editing.
  3. Edit the trouble ticket attributes:
  4. Click the Update button to save changes.

To process a trouble ticket:

  1. Click on the trouble ticket summary. The ticket properties appear on the screen.
  2. In the Process ticket section of the form, set the radio button to one of the following:
  3. Click the Process button to process the trouble ticket.

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