Troubleshooting [ Help Index ]

My product registration fails.

Please verify you have entered the correct download ID and that you are installing the correct version for this ID. If there are still problems, please email us at support@calacode.com


The Server Diagnostics utility fails

When this happens, check the following:

If all else fails, run the following on the command-line as root:

/etc/init.d/atmailserver restart


I receive an error message: The error message follows: Can't open file: 'emailmessage_g.MYD'. (errno: 144)

This error indicates you have a corrupt table in your database. To solve this, use the Database Repair Utility in the Maintenance section of your WebAdmin interface.



My MySQL tables load slow

Use the Optimize Tables Utility in the Maintenance section of your WebAdmin interface. This utility will reconfigure your MySQL settings as to make run as optimized as possible.



The Backup Utility takes a long time to finish

You can alternatively implement the backup command manually in the server as the WebAdmin interface may timeout under large database backups. The user-data is stored in: /usr/local/atmail/users/. Copy the contents of this directory to a secure location. Other data stored in the MySQL database can be backed up using the mysqldump and mysqlhotcopy commands.